We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media don’t do any Fibre connections to inside the house. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. I'll send you a PM now to book this in. You can get a small female to female connector at B&Q/Amazon to join two cables together. No, the ethernet cable is for a wired device if you have one. Try plugging the cable you can see into the hub to see if it works. You may need to use the. on 22-10-2022 20:58. So tiny joule protectors must be safe. Virgin Media M125 Fibre Broadband. If you have been given a Quickstart pack, but. 0 Kudos Reply. log into hub3 - 192. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Manage Your Account. It does not seem feasible or plausible to bury a Virgin Media. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. No, any cables within the house can be touched as much as the householder wants to touch them. 1 ACCEPTED SOLUTION. Hi Tony, which product would you recommend from Amazon?. 1. master phone socket. Manage Your Account. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. . Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Networking and WiFi. There’s not a virgin media wall socket anywhere I’ve checked. I can only find the TV socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Just joined Virgin awaiting for the delivery of the set up. VM don't use fibre inside the property. Joining in Options. Connect the Hub’s power cable with the blue tab. on 03-08-2020 18:05. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Tudor. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. At least 30Mbps download speeds in every room or £100 one-off credit. Booking an engineer is easy with Virgin Media. Please help. If it is a loose cable only, you will need one of these to connect the Quickstart cable. To get the cable removed or reburied, I'll need to get. -a power cable for the hub's adapter. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. on 21-02-2023 19:59. You'll have to cut the cable and seal the hole up. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Virgin will not remove them. 4. Security matters. 3 Kudos Reply. Just make sure you definately don't need it, or won't be needing it again. on 30-09-2022 14:24. The cables from the external box lead to a Bt open reach socket and a blank socket. Very poor advice. I've got 2 wall sockets that I think are likely. We need to remove the box inside aswell to decorate. . Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 1 ACCEPTED SOLUTION. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. on 30-12-2022 13:41. #12. Mobile Your Account. If it is a loose cable only, you will need one of these to connect the Quickstart cable. ahhh the rubbish that is CS - you could try this. Tudor. New Install Assistance. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. The closest I could find was this, which. The cable in the second picture is the one you need to connect too. we’ve just moved in to our new house. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. In response to goslow. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. The wall box may be branded with the logos of an old cable TV company (not VM). 168. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I’m sorry to hear of the issues that you’re having with your installation. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. . QuickStart, set up and connections. virgin media internal wall box. 1 Kudo. Not had any success calling. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Step 4. Some properties do not have a wall socket, only a cable. Phone. No Virgin Media Wall Socket on 13-04-2022 14:47. Account - Mobile. Account - Cable. But I have no Virgin Media Wall socket in my - 5339557. The wall socket I have within my home does not appear to be working. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Account - Cable. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. 3 weeks ago. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. Stay safe online. Not all properties have a socket. If however the socket itself has been removed you will need assistance. Armed with this knowledge, homeowners will be able to. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. QuickStart, set up and connections. QuickStart, set up and connections. Use a simple coupler to join the VM cable from the wall to the connecting lead to. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Standard Member. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hello, i registered VM broadband and scheduled to delivery on 1st September. Or you may be quicker than average! You won’t be involved the whole time. No photo attached. Manage Your Account. Virgin Media; My Virgin Media; Shop; Help;. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. remove the VM wall box 2. These are the parts I could find, they were screwed into the end on the coaxial cable. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. Get virgin engineer to move the wall socket. Forum Team In response to rohith15388. You should see a cable going through the wall and if you trace this inside, you should get the cable. 1. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Thanks for your post. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. This video will show you how to install a Virgin Media extension cable. It has two outputs on the left of the wall box. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Sorry to hear you don't have a VM wall socket. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Media; My Virgin Media; Shop; Help;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Fortunately potentially destructive surges are extremely rare. Feb 22, 2022. Browse Virgin Media Virgin Media Community. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 0. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. signed up and was given the option of self installation. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Plug the cables into the Hub. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Basically it sends power back up the TV aerial to power the amplifier up above. on a domestic hub you look at the values thus. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The wall box may be branded with the logos of an old cable TV company (not VM). Apparently the connection from there’s been cut off. Options. 237 global ratings. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). . 4. Up to 3 WiFi Pods if needed. Options. Networking and WiFi. The cable could be hidden within, or behind, furniture. Hi , Welcome to our Community Forums and thanks for your post. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. both appear. )In this video, I am showing the sta. All the wall. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. The cable going in will be a double “shotgun barrel” type cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. Options. We would like to show you a description here but the site won’t allow us. From that brown box on the wall trace the cable to the inside. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Use a simple coupler to join the VM cable from the wall to the connecting lead to. However, since theres no virgin media socket is it possible if someone who works at v. SpeedQuickStart, set up and connections. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. For into also image of the. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Jan 14, 2022. Virgin Media; My Virgin Media; Shop; Help;. Account - Cable. 2. . 1 [or 192. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. The isolator has a terminator cap (marked below) fitted to the open end. Past occupiers of your property may have removed. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Verify that the white cable is securely connected to the Virgin Media wall socket. Hi, Same problem here. Rich says: August 9, 2022 at 5:55 pm. wi-fi. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Trouble shooter. Forum TeamRe: How to book an engineer. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. on 04-08-2022 00:33. However, I do not have any of the specified wall sockets available. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Not all properties have an internal wall box. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Re: cable not fitting wall. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I don't work for Virgin Media. Verify that the white cable is securely connected to the Virgin Media wall socket. Plug the cordless base. . . 100. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Bits and bytes. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. . Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Luckily, most newer computers have one already. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Reply. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Try tracing the cables back to the house from the brown box outside. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Mobile. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. I don't longer work there. The block box on second picture is an amplifier for terrestrial TV. Finally, they'll complete the setup to make sure it's all working. Praying the white is the virgin one. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. My Virgin Media App. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Networking and WiFiSame thing happened, and on all the wall phone points. I'm sorry to see you're struggling to find the connection which leads in to the property. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Internet. Switched On. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Any extension that you create after the main socket is your responsibility. Hello, my isolator cable does not fit into the virgin media wall socket. Please help. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. It is surface clipped usually. Virgin Media Quickstart set up. If there. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. But I have no Virgin Media Wall socket in my house. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. which will give you a general idea of VM fixtures and fittings. If you're happy with this and for the charge we can make the arrangements for you 🙂. 14,065. Old Virgin Media box and poor signal. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. I wanted. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Sorry to here you are having to wait a bit longer to get the services installed. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Quickstart is the quickest and easiest way to setup our services. (knowledge is power) Sun 05-Jan-14 12:53:34. They can arrange for an engineer to come to the property to complete the installation. So I’ve tried inserting it to the socket below it instead but it’s not working. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I have been given other details for the account such as the account number/area code and. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. . (I did this video to help/guide new engineer as I did not find any for my self when I started. on 08-01-2023 20:46. Tried the virtual assistant but it didn’t prove helpful. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Kit arrived today…no wall box so unable to install. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. - 5346428. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Hi everyone, I moved to a new flat. My Virgin Media App. I unscrewed it and there is a male isolator inside the box. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I do not have a virgin media wall socket so I cannot set up my kit. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Even after scraping the connection might not be a very good one. Admittedly these will make more sense if you already have a basic. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Last edited: 21 Jul 2010. . Options. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. Mark as New; Bookmark this message;. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. The openreach socket can take a landline cable or an ethernet cable. 1 ACCEPTED SOLUTION. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. correctly to the Virgin Media wall socket, please follow these instructions to get set up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Fibre Areas only. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. How deep should Virgin Media cables be? 1 to 6 inches. 4cm) crater. However, I do not have any of the specified wall sockets available. " The hub is upstairs as previously said. All the wall sockets I can see are for BT. Call the Pre-installation and delivery team on 0800 052 1734. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. I was sent the pack as. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. But I. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. No virgin media wall socket umerarifkhan11. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. My previous sky microfilter attached here. Unscrew the lid off the big box and provide a photo of what is inside. Account - Mobile. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Thank you. . Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. the 2 wires end up inside the wall, I cannot see further where it is leading to. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Entertain me; Broadband Deals. We can certainly work to get an engineer booked in to get this installed. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Customer since 1993. Plug the cables into the Hub. I wanted. . GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable.